Frequently Asked Questions
Production & Materials
Are your products handmade?
Our garments are produced in a small craft studio in Ukraine. We combine modern technology with traditional care: the embroidery is machine-made using exclusive designer patterns, while the cutting, sewing, and finishing are done by hand with great attention to detail.
Is everything made to order?
Yes, most of our items are made to order, especially customized pieces. This aligns with our slow fashion philosophy to reduce waste. However, we do keep a small stock of limited designs available for immediate shipment.
What is your production time?
We work fast without compromising quality. Production usually takes 3–5 business days, depending on the complexity of the item and the customization required.
What fabrics do you use?
We prioritize natural, breathable materials. We work primarily with high-quality linen, cotton, and linen-viscose blends to ensure comfort and durability.
How do I care for embroidered garments?
To preserve the embroidery and fabric quality, we recommend gentle washing in cold water with mild detergent. Air dry only (do not tumble dry). Iron on low heat if necessary.
Sizing & Customization
Do you offer custom sizes?
Absolutely. We believe in inclusivity. We offer standard sizes from XS to 4XL (plus size). Additionally, we can tailor garments to your specific measurements for a perfect fit.
Can I customize embroidery colors or add initials?
Yes! We love making items personal. For many designs, you can choose custom embroidery colors. We can also add initials, names, or small text upon request to make your garment truly unique.
Do you offer matching family sets?
Yes, family is at the heart of our brand. We offer matching outfits for couples (his & hers) and families (parents & children) for many of our designs.
Shipping & Delivery
Do you ship internationally?
Yes, Skrynia Brand ships worldwide.
How long does delivery take?
Delivery time depends on where the item is shipped from:
- From Ukraine: Standard international shipping typically takes 14–21 days.
- From USA Stock: We have a selection of popular models stocked in the US. These items are delivered within up to 7 days.(Please check the product description to see if the item is available for quick US shipping).
Will I need to pay customs duties or taxes?
Customs fees and import taxes depend on your country’s local regulations and are the responsibility of the buyer.
Is gift packaging available?
Yes. All our items are carefully packaged and make a beautiful gift.
Returns & Exchanges
Can I return or exchange my order?
- Standard Items: Yes, non-customized items in standard sizes can be returned or exchanged within 14 days of delivery.
- Custom Items: Personalized items (custom measurements, added initials, or custom colors) are final sale and cannot be returned unless there is a defect.

